Privacy Policy

At Lotus & Jade Journeys, we respect and protect the privacy of every traveler who entrusts us with their journey and their personal information. This policy outlines how we collect, use, and safeguard your data.

1. Information We Collect

We may collect the following information when you interact with our website and services:

• Personal information you provide directly: Your name, email address, contact details (including WhatsApp), travel preferences, and travel-related information (such as passport details, visa information, and health documentation) when inquiring about or booking our journeys.
• Automatically collected data: Basic information such as your IP address, browser type, device information, website usage patterns (including pages visited and time spent), and referral source to help us improve our service and user experience.

2. How We Use Your Information

We use your information only for the following legitimate purposes:

• To respond to your inquiries, provide journey information, assist with booking requests, and fulfill the travel services you have requested.
• To personalize your experience, share relevant updates about our journeys, and send booking confirmations or travel reminders, with your explicit consent.
• To improve our website, services, and offerings based on usage insights and user feedback.
• To comply with legal obligations, resolve disputes, and protect our rights and the safety of our travelers and staff.

3. Sharing of Your Information

We do not sell, rent, or share your personal information with third parties for marketing purposes. Your data will only be shared in the following circumstances:

• When required by law, court order, or government regulation.
• With trusted third-party service providers who assist us in operating our business (such as secure email services, website hosting, payment processors, and travel partners including hotels and local guides), all of whom are bound by strict privacy obligations and only use your data to perform services on our behalf.

4. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure. These measures include secure data storage, access controls, and regular security reviews. However, no internet transmission or electronic storage method is 100% secure, and we cannot guarantee absolute security of your data.

5. Your Rights

You have the following rights regarding your personal information, in accordance with applicable privacy laws:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete personal information.
• Deletion: Request deletion of your personal information, subject to legal obligations we may have to retain certain data.
• Withdraw Consent: Withdraw your consent to receive marketing communications or other non-essential uses of your data at any time.
• To exercise any of these rights, please contact us using the details provided below.

6. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyze website usage. You can manage your cookie preferences through your browser settings (most browsers allow you to block or delete cookies). Disabling cookies may affect the functionality of our website.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:

Email: kylin9078@163.com

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as outlined herein.