Refund policy

Refund & Cancellation Policy

Lotus & Jade Journeys
Effective Date: April 22, 2026

At Lotus & Jade Journeys, we design each experience as a carefully crafted journey, personalized to your preferences. This policy outlines our refund and cancellation terms to ensure clarity and fairness for both parties.

1. Booking Confirmation & Deposit

  • To confirm your journey, a non-refundable deposit is required. The deposit amount will be specified in your booking confirmation.
  • The deposit secures your itinerary, guides, and third-party services, and is not refundable under any circumstances, including cancellation.
  • Full payment must be received by the deadline stated in your booking confirmation to avoid automatic cancellation.

2. Cancellation Policy

If you need to cancel your booking, the following terms apply to the remaining balance (after deposit):

Cancellation Notice Refund Eligibility
60+ days before departure 100% refund of the remaining balance
30–59 days before departure 50% refund of the remaining balance
Less than 30 days before departure No refund of the remaining balance
  • Cancellations must be made in writing via email to hello@lotusjadejourneys.com to be valid.
  • The effective date of cancellation is the date we receive your written notice.

3. Changes to Your Booking

  • Date changes made 60+ days before departure may be accommodated, subject to availability, and may incur a rebooking fee.
  • Changes made less than 60 days before departure are considered cancellations and subject to the terms above.

4. Trip Modifications by Us

We reserve the right to modify or cancel your journey due to factors beyond our control, including but not limited to:

  • Natural disasters, pandemics, or government travel restrictions
  • Closure of key sites, safety concerns, or unforeseen third-party service disruptions

In such cases:

  • We will offer you the option to reschedule your journey to an alternative date.
  • If rescheduling is not possible, a full refund of all payments received (including deposit) will be provided.

5. Refund Processing

  • Approved refunds will be processed to the original payment method within 10 business days.
  • Refunds may be subject to processing fees charged by your payment provider, which are the responsibility of the traveler.

6. Contact Us

If you have any questions about our refund and cancellation policy, please contact us at:

Email: kylin9078@163.com