Terms of Service

Welcome to Lotus & Jade Journeys. By accessing and using our website, you agree to comply with and be bound by the following Terms of Service. Please read them carefully.

1. Use of Our Website

• You may use our website solely for lawful purposes, including inquiring about and booking our travel services.
• You agree not to use the site in any way that may damage, disable, or impair its functionality, or interfere with other users' access.
• All content on this site, including text, images, and design, is the property of Lotus & Jade Journeys and protected by copyright laws. You may not reproduce or distribute it without our written permission.

2. Travel Services & Bookings

• All journeys offered on our website are subject to availability and confirmation. We reserve the right to modify or discontinue itineraries without prior notice when necessary.
• Booking confirmations are subject to receipt of payment and compliance with our booking policies, including deposit and cancellation terms, as outlined in our separate Refund & Cancellation Policy.
• We will make every effort to fulfill the services as described, but we are not liable for delays, cancellations, or changes caused by factors beyond our control, including natural disasters, government regulations, or third-party service provider actions.

3. User Responsibilities

• You are responsible for ensuring that you meet all travel requirements, including valid passports, visas, and health documentation for your chosen destination.
• You agree to conduct yourself respectfully and comply with local laws, customs, and the instructions of our guides during your journey.
• You acknowledge that travel involves inherent risks, and you agree to participate voluntarily, releasing Lotus & Jade Journeys from liability for injury, loss, or damage arising from your participation, except in cases of gross negligence or willful misconduct.

4. Payment & Cancellation

• Payment terms, including deposit requirements and final payment deadlines, will be specified at the time of booking.
• Cancellation policies vary by journey. Details will be provided in your booking confirmation and are governed by our separate Refund & Cancellation Policy. Refunds will be processed in accordance with these policies.
• We reserve the right to cancel your booking if payment is not received by the agreed date.

5. Intellectual Property

• All trademarks, logos, and content on this website are the exclusive property of Lotus & Jade Journeys.
• You may not use our brand assets without prior written consent.

6. Limitation of Liability

• To the fullest extent permitted by law, Lotus & Jade Journeys shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or services.
• Our total liability for any claim related to your booking shall not exceed the total amount paid by you for the specific journey.
• Nothing in these Terms of Service shall limit or exclude liability for gross negligence, willful misconduct, or any other liability that cannot be excluded under applicable law.
• We act as an agent for third-party service providers (including hotels, airlines, and local operators). We are not liable for the acts or omissions of such third parties, except as required by law.

7. Privacy & Personal Data

• Any personal information you provide to us, including passport, visa, and health information, will be used solely to fulfill your travel booking. Your data is protected in accordance with our separate Privacy Policy.

8. Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be effective immediately upon posting on our website. Your continued use of the site constitutes acceptance of the revised terms.

9. Governing Law & Dispute Resolution

• These Terms of Service shall be governed by and construed in accordance with the laws of the People's Republic of China.
• Any dispute arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts in Shanghai, China.

10. Contact Us

If you have any questions about these Terms of Service, please contact us at:

Email: kylin9078@163.com