Refund & Cancellation Policy

At Lotus & Jade Journeys, we design each experience as a carefully crafted journey, personalized to your preferences. This policy outlines our refund and cancellation terms to ensure clarity and fairness for both parties.

1. Booking Confirmation & Deposit

• To confirm your journey, a non-refundable deposit is required. The deposit amount will be clearly specified in your booking confirmation.
• The deposit secures your personalized itinerary, professional guides, and reserved third-party services (including hotels, transportation, and local experiences). It is not refundable under any circumstances, including cancellation of your booking.
• Full payment must be received by the deadline stated in your booking confirmation. Failure to make full payment by the deadline will result in automatic cancellation of your booking, with no refund of the deposit.

2. Cancellation Policy

If you need to cancel your booking, the following terms apply to the remaining balance (after deducting the non-refundable deposit):

• Cancellations must be made in writing via email to kylin9078@163.com to be valid. Verbal cancellations will not be accepted.
• The effective date of cancellation is the date we receive your written email notice, not the date you send it.
• In the event of cancellation due to force majeure (e.g., serious illness, family emergency), please contact us with relevant supporting documents; we may offer a flexible solution (such as rescheduling) at our discretion.

3. Changes to Your Booking

• Date changes made 60+ days before departure may be accommodated, subject to availability of guides, accommodations, and other services. A rebooking fee (specified in your booking confirmation) may apply.
• Changes made less than 60 days before departure are considered cancellations and will be subject to the cancellation terms outlined in Section 2.
• Changes to itinerary details (e.g., destination, number of travelers) may incur additional fees, depending on the nature of the change.

4. Trip Modifications by Us

We reserve the right to modify or cancel your journey due to factors beyond our control, including but not limited to:

• Natural disasters, pandemics, or government travel restrictions
• Closure of key cultural sites, safety concerns, or unforeseen third-party service disruptions (e.g., hotel closures, transportation cancellations)

In such cases, we will contact you promptly and offer the following options:

• Reschedule your journey to an alternative date that is convenient for you, with no additional fees;
• If rescheduling is not possible or not desired, a full refund of all payments received (including the non-refundable deposit) will be provided.

5. Refund Processing

• Approved refunds will be processed to the original payment method within 10 business days of approval.
• Refunds may be subject to processing fees charged by your payment provider (e.g., credit card company, PayPal). These fees are the sole responsibility of the traveler and will not be covered by Lotus & Jade Journeys.

6. Contact Us

If you have any questions about our refund and cancellation policy, or need to submit a cancellation request, please contact us at:

Email: kylin9078@163.com